Facility regulations

Welcome to the Browar Hevelius Apartments

Please read the regulations of the facility and we wish you a pleasant stay.

1. MAIN RULES

• By booking an apartment you accept the regulations.
• Our day starts at: 15:00 on the day of arrival and ends at: 11:00 on the day of departure.
• The apartment is rented for days as part of the provided accommodation service.
• Guests of the apartments undertake to use the subject of the lease only for residential purposes and may not sublet the apartment or use it free of charge to third parties.
• There cannot be a different number of people in the apartment than the number reported in the booking process.
• Apartment guests are obliged to respect the principles of good neighbourliness. In the event that the Guest of the apartments significantly violates the peace or well-being of the neighbours and does not comply with the commonly used standards of coexistence between people, the landlord reserves the right to terminate the contract and is then not obliged to return the money to the Lessee for the unused period of stay.
• Guests of the apartments are obliged to keep the apartments in the same condition at the time of arrival.
• Apartment guests are financially liable for any damage or destruction of equipment and technical devices caused by their fault or the fault of people staying in the rented apartment during the term of the apartment rental agreement.
• In the apartments, there is a curfew from 22:00 to 6:00
• It is strictly forbidden to smoke tobacco / e-cigarettes and any stimulants on the premises of the Browar Hevelius facility. Breaking this prohibition will result in the imposition of a fine of PLN 500
• Pets are welcome. An additional fee applies.
• In the event of losing the key to the “Suszarnia” (Drying House) building, the Guest is financially liable in the amount of PLN 300
• In the event of no check-out by 11:00, the property reserves the right to:
  – Charging the Guest for “late check-out” or charging the Guest with a fee for the next started night.
  – Emptying the apartment of things left by the Guest in order to guarantee the availability of the apartment for subsequent customers.

2. SERVISES PROVIDED BY THE FACILITY / CANCELLATIONS

• Accommodation services facility.
• The confirmation of the Guest’s verification is the presentation of a valid photo ID to the employee and the signing of the residence card.
• The property reserves the right to charge the Guest for the entire period of stay when checking in.
• Guest service reservation could be used by:
  • a) the website (www.browarhevelius.pl) and the booking engine administered by the On-line Reservation System Operator (On-line Reservation);
  • b) placing orders for accommodation services in advance (e-mail: recepcja@browarhevelius.pl);
  • c) placing a telephone order for accommodation services in the facility’s office (tel. 58 347 03 00);
  • d) placing orders for accommodation services in person at the reception desk of the facility
• In the case of booking Accommodation Services by the Guest, how to proceed in point 4 lit. a) – c developing the regulations of the facility confirming the reservation of accommodation services.
• If the Guest makes a reservation of Accommodation Services in the manner specified in points letter d) of these Regulations on the day on which, according to the Guest’s request, the Hotel day would begin, the Guest is then obliged to make the payment of the entire amount due for the Accommodation Service at the time of the Guest’s accommodation in the facility.
• The facility provides accommodation services in two offer variants. The guest has the right to choose the price offer that is appropriate for him.
  • non-refundable offer – no refund for cancellation of the reservation
  • flexible offer – free cancellation until 14:00 on the day of arrival
• If the Guest is entitled to a refund due to the cancellation of the reservation, it will be made in a manner corresponding to the payment made, within 7 (seven) working days from the date of receipt by the Hotel of the message about the cancellation of the reservation.
• The hotel reserves the right to pre-authorise the credit card upon check-in or collect a cash deposit in the amount due for the entire planned period of stay in case of securing claims for possible damage caused by the Guest.

3. COMPLAINTS.

• Any complaints related to the provision of Accommodation Services by the facility, the Guest is obliged to submit in writing on the last day of the Guest’s stay in the facility, before checking out or leaving the facility, and if he does not do so, then within 7 (seven) days from the date of checking out at the latest. or leave the facility to the e-mail address: recepcja@browarhevelius.pl or via mail, to the address of the facility.
• The Facility is obliged to consider the complaint within 14 (fourteen) days, counted from the date of submitting the complaint by the Guest
• Filing a complaint by the Guest does not in any way release the Guest from the obligation to pay remuneration for the Accommodation Services.
• Submitting a complaint by the Guest after the deadline specified above means that the facility is not bound by the obligation to consider it.